Frequently Asked Questions


Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.

It depends on the order quantity and the season you place the order. Usually we can ship within 7-15 days for small quantity and about 30 days for large quantity. but still lead time is highly negotiable. 

Usually we will take 6-10 days to make the samples. We could send you the samples but the samples are charged. After the order is confirmed, we would pay back the sample fee. Please be assured of that we will refund when you start place an order.

Please contact us. We can design and develop products as per your specific requirements.

Yes, we print, emboss or embroider your logo on products as per your order requirements

No, We ship to our local agents to ship you locally to save your custom duty or make your custom duty as much lowest as possible.

We have the standard export package but we also encourage biodegradable plastic material.

No MOQ limited, 1 pieces and we welcome your sample order.

Yes, we do 1 Year Warranty for any of our products.We keep promise we do full refund for the defective products.

We prefer Western Union/Paypal at sight(For small order). If you prefer other payment terms, please contact us freely.(For larger orders, we accept T/T and L/C payment )

1.For small order: it can be shipped by air, it can be shipped by Fedex /UPS/DHL/TNT

2.For bulk order: it can be shipped by sea. 

If you might have any question please send us a message by filling contact us/inquire us form at top. We are available for your help. 24/7 Friendly Support.